FREQUENTLY ASKED QUESTIONS


ARE NATURAL GEMSTONES?


All our gemstones are natural, thats mean MOTHER EARTH works.  We dont have ANY synthetic or man made materials, NO EXCEPTION.

All our gemstones are tested and allways it's mentioned if the treatment  exists. The most common is heated, making the gemstone a little more saturated in it's own natural colour. You can read more about treatments on our page ABOUT GEMSTONES.


HOW DO I RECEIVE THE GEMSTONE?


Allways in a gift box. Some with an Independent Gemological Report, usually Chanthaburi BGL. We process always a second report in house , and we add a PRINTABLE DAGGEMSTONES REPORT. ( Please click on ORIGIN below the gemstone information for read it or download ). 

Daggemstones jewellry comes usually with both reports.



HOW TO MAKE A SETTING FOR MY GEMSTONE?


Your local jewellery can help you to create a unique piece or

we can make a setting for you. Please contact us with your design or ideas. 


SHIPPING


If you are in EUROPE you receive the box in 3 to 5 working days,  for ASIA, USA, AFRICA locations, between 14 to 21 days. We send to you the exact information in the confirmation shipping email.

The cost ( if you dont have the FREE SHIPPING FROM 180 EUROS ) is usually 32 Euros for all the International Express Mails, ( full insurance ).


RETURNS

Accepted within 14 days ( always in perfect condition and with the gift box ). If you prefer to change your gemstone we will help to find what you are looking for. 


FREE GEMSTONE

 

YES.  You receive a free gemstone from our collection. NO. You cannot choose it.  We give away a gemstone according to your order, ( always beautiful ). They are not posted on the web as we keep them for presents.... GOOD LUCK.







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